Visual IP InSight is an IP service management system designed to help service providers and enterprises manage IP connectivity and accessibility to IP network services from the end-user perspective. Visual IP InSight helps manage IP connectivity across all IP access technologies, including dial, dedicated, broadband (DSL, wireless, cable, ISDN), and VPN connections.

The product also features two application suites, Service Level Manager and Customer Care.

Service Level Manager helps monitor and manage SLAs, troubleshoot and baseline network and connection performance-related issues by setting alerts for predefined acceptable threshold levels. Customer Care monitors performance from the end-user perspective, whether the access technology is dial, DSL, Cable, or VPN. Visual IP InSight is a three-tier architecture system (LINK) comprised of:

• Agents which reside on the end-users PC or dedicated hardware agents that sit on the LAN side of the customer router or within the service provider backbone

• A back-end composed of collectors, aggregators and databases which collect, timestamp and store key performance data

• A Web server that allows IT operations and customer care personnel to easily view key performance data through an intuitive Web interface