System Architecture Visual IP InSight has a three-tier product architecture:	IP InSight Solutions Broadband Dedicated Dial IP InSight Application Suites Service Level Manager Service Level Reporting Connection Performance Network Performance Customer Care Broadband Advisor Architecture
		Agents A transport agnostic agent (dial, DSL, VPN, etc) that collects information on the end user experience connecting to the corporate network. This agent is easily configurable on a PC and is 1.5MB in size. A dedicated agent called a Visual IP Service Element (ISE) that resides on the LAN side of the customer router and manages site-to-site dedicated IP and IP VPN services. The information from these agents is "Pushed" – not polled – into the backend system, which is important for scaling in large environments. Scalable Back-end System Collects, processes and reports on data from the Agents. The back-end system has several components that are designed to scale in any environment. Collector Collects, timestamps, and forwards data gathered by agents; it also acts as a distribution point for active testing Aggregator Receives data from collectors; Processes data and loads it into the databases; Monitor the status of collectors (active, inactive); Interface to configure active tests Database Microsoft SQL server that maintains and organizes data; Sorts, stores and index data into a relational database to be viewed by the IP InSight Web-based applications. Web Server Hosts the IP InSight Web Interface Allows easy viewing and reporting of key IP performance information. Via the web server, the data collected by the agents is presented in two main IPI applications - Service Level Manager and Customer Care. Service Level Manager provides a summary of the performance of IP-based services. It consists of three components: Service Level Reporting, Connection Performance (dial and broadband applications) and Network Performance (dial broadband and dedicated applications). Customer Care provides a helpdesk tool for supporting end-users regardless of the underlying transport technology; dial, broadband (cable, DSL and fixed wireless) and dedicated (internet access, VPN, T-1, etc).