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Dial Visual IP InSight's Dial suite is designed to help service providers and enterprise customers measure and monitor the performance of dial connections. At the heart of Visual IP InSight 's Dial Suite is the desktop Agent; unobtrusive software which is deployed on the end user's desktop. This Agent enhances troubleshooting capability for the helpdesk by fully automating the process of collecting specific end user information. This includes hardware/software configuration settings as well as their connection experience when accessing the network and network services. This connection experience is measured along key dimensions including call failure rate, time to login and initial connection speed. Visual IP InSight's Service Level Manager allows service providers and their enterprise customers to easily define, monitor, measure and administer robust customer centric IP service level agreements (SLAs). It consists of three powerful application suites, Service Level Reporting, Network Performance, and Connection Performance.Visual IP InSight's Dial Care application allows customer care personnel to specify an end user's unique user name and access that user's profile and a history of all past connections – successful or unsuccessful. Each call history record includes information such as call time, Remote Access Server (RAS) result code, point-of-presence (POP) accessed, connection attempt details, modem details and operating system details. Since the data is presented through a Web interface, the data can be accessed worldwide at any time, allowing organizations to respond proactively to performance issues. |
