Network Performance provides additional drill-down reports for end-to-end throughput performance for services like Web, DNS, Ping, e-mail and News. This can also be accessed from within SLM. Service Managers can set NP Alerts, which show when the network passes customizable thresholds of network performance. Similar to Connection performance, Network managers can view key IP Network performance information by a host of different parameters day of week, Country, POP/Gateway, Tested Server IP, Subnet/server.

Service providers use Service Level Manager to: Help define internal SLAs; Differentiate their services with meaningful customer centric IP SLAs rather than rely on back-bone only SLAs which cannot be validated independently; Verify that service thresholds are being met; Plan for future network growth and increase overall service to enterprise customers by identifying network capacity issues and bottlenecks. Service Level Manager can also be used within an enterprise environment. Enterprises can use the data generated for Visual IP InSight Service Level Reports to manage the performance of multiple ISPs on a partitioned basis as well as manage "internal SLAs" or service level objectives (SLOs) across business services. Enterprise customers use service level manager to: Measure the performance of business service; Compare and contrast the performance across various ISPs; Assign ownership and responsibility for IT services.