Problem Sectionalization
Knowing you have a problem doesn't guarantee a speedy resolution. IT staff needs to clearly delineate if problems reside in the network, application or server.
Identifying when performance degrades across the network or application. Select Service Summary provides proactive alarms which notify enterprises when performance issues occur including circuit outages and threshold-based event generation. Once identified, the next step is to isolate where the problem occurs.
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AgriBank uses Visual UpTime Select to isolate and resolve performance issues across over 200 sites on its network
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Problem isolation/sectionalization is likely the hardest issue for many enterprises. Performance issues can be caused by local loop, port utilization, service-level parameters, virtual circuits, class-of-service settings, application code and servers – just to name a few. Select Network Troubleshooting provides detailed visibility into Layers 1-3 as well as service level parameters so you can identify if degradation is due to the WAN or SLAs. Select AppSummary provides a unique view of application and server performance with Server Connect Time and Server Response Time.
Server Connect Time measures server connect time – the elapsed time between an application request to a server and the first response received from that server. Application server response time can be used to monitor server performance, detect overutilized servers and indicate client experience. Server Response Time measures the amount of time for application transactions to actually complete. Application connect time is the elapsed time between a request and the corresponding response from the monitored application.
Enterprises can resolve issues more quickly and reduce the risk of poor performance if armed with detailed visibility for network and application performance. Instead of calling the service provider for testing and having your network and application groups test multiple scenarios concurrently, Visual UpTime Select enables you to identify issues, isolate/sectionalize the cause and reduce the mean time to repair by resolving the issue more efficiently and faster.
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