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Support
Visual Networks offers an array of software maintenance and hardware warranty service programs to help you maximize your investment in Visual UpTime Select. Choose the programs that meet your needs. For more detailed information, contact VTAC.
| Program |
Description |
Term |
| Standard Software Maintenance |
Software and documentation updates. Monday - Friday, 8 a.m. - 6 p.m. Eastern phone support. Access to online support, software and documentation updates, knowledge base, technical documentation. Software license portability from one ASE to another (for sparing or speed upgrades). |
Annual |
| Enhanced Software Maintenance |
Software and documentation updates. 24 x 7 x 365 VTAC phone support. Access to online support, software and documentation updates, knowledge base, technical documentation. Software license portability from one ASE to another (for sparing or speed upgrades). |
Annual |
| A La Carte Technical Support |
Out-of-warranty, out-of-maintenance technical support for ASE and server software. |
Per hour |
| Server Hardware Warranty |
Visual UpTime Select Server solutions include a three-year limited hardware warranty that is supplemented with three years of standard next-business-day, on-site parts, replacement and labor. For more information, please refer to www.dell.com and search on Bronze NBD Basic Response service. |
From Dell |
| Server Installation |
A Visual Networks engineer will install your Visual UpTime Select server on your network and perform initial network configuration and event definition as well as an overview of the capablilities of the Visual UpTime Select system. |
Per Day |
Contact us for more information on the maintenance and warranty programs.
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