| Program |
Description |
Term |
| Standard Limited Hardware Warranty |
Factory repair or replacement of ASE hardware and cables that fail under normal usage conditions. Access to VTAC phone support for issues relating to ASE hardware during normal business hours (Monday - Friday, 8 a.m. - 6 p.m. Eastern). |
1 year |
| Extended Hardware Warranty |
Extension of Standard Limited Hardware Warranty after the first year, renewable on an annual basis.
ASE must be returned to the factory for repair or replacement. |
Annual |
| Enhanced Hardware Warranty Service |
Enhanced Hardware Warranty Service is for ASE replacement. Three levels are available:
Bronze Hardware Warranty Service: Overnight shipment of new ASE hardware to most locations in the US and Canada. Does not include on-site replacement by a technician. Access to VTAC phone support for issues relating to ASE hardware during normal business hours (Monday - Friday, 8 a.m. - 6 p.m. Eastern).
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Gold Hardware Warranty Service: Onsite ASE hardware replacement within an average of 4 hours to most locations in the US and Canada. Access to VTAC phone support for issues relating to ASE hardware 24x7x365.
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International Gold Hardware Warranty Service: Next day on-site ASE hardware replacement for locations outside of the US and Canada. Access to VTAC phone support for issues relating to ASE hardware 24x7x365.
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Annual |
| Standard Software Maintenance |
Software and documentation updates. Monday - Friday, 8 a.m. - 6 p.m. Eastern phone support. Access to online support, software and documentation updates, knowledge base, technical documentation. Software license portability from one ASE to another (for sparing or speed upgrades). |
Annual |
| Enhanced Software Maintenance |
Software and documentation updates. 24 x 7 x 365 VTAC phone support. Access to online support, software and documentation updates, knowledge base, technical documentation. Software license portability from one ASE to another (for sparing or speed upgrades). |
Annual |
| A La Carte Technical Support |
Out-of-warranty, out-of-maintenance technical support for ASE and server software. |
Per hour |
| Server Hardware Warranty |
Visual UpTime Select Server solutions include a three-year limited hardware warranty that is supplemented with three years of standard next-business-day, on-site parts, replacement and labor. For more information, please refer to www.dell.com and search on Bronze NBD Basic Response service. |
From Dell |
